If you have a paid FluentU subscription that you do not need anymore, you might want to cancel your existing subscription by following some simple steps.
In this article, we will discuss these steps in detail and also share additional information about deleting a FluentU subscription through an iPhone and accessing refunds from FluentU. So, if you wanted to know ‘How To cancel a FluentU subscription?’- here’s a quick gist.
How To cancel a FluentU subscription?
You can easily cancel your FluentU subscription via the web application, Android play store, or App Store. To cancel the subscription from the web application, first, log in to their website and click on the Settings option at the top right corner of the page.
Now, you will be redirected to a new page where you need to select the Subscription option from the left navigation pane. You will find this option at the bottom of the list and once you click it, you get a new page with additional options, namely- ‘Change plan’ and ‘Downgrade for Free’. To cancel the subscription, select the second option and follow the next sequence of steps.
Note that even after you cancel the subscription, it will continue to be active until the billing period ends. Once the billing period ends, your account will be automatically downgraded for free.
Again, if you are planning to deactivate the subscription through PlayStore, you might want to click on the subscription list option. Here you will find a list of all the apps that you have subscribed to. Click on FluentU to unsubscribe. As with the desktop application, you will be redirected through a series of steps. Once you complete that, your subscription will be automatically deactivated after the billing period.
How To cancel a FluentU subscription on an iPhone?
Canceling a FluentU subscription on your iPhone is even easier. However, since you had subscribed to FluentU through iTunes, you need to deactivate the service from the same portal.
So, before anything else, navigate to iTunes and then click on Settings. From Settings, select the Account option and then hover below to Subscriptions. At this point, you will find a list of all your active subscriptions on iTunes including FluentU.
Now click on FluentU to access the Edit subscription option. Once you find the Edit Subscription page, you can conveniently downgrade or cancel your FluenTu subscription with a tap. The process is simple and will barely take you a few minutes.
How to get a refund on Fluentu subscription?
The cancellation and refund process of FluentU is straightforward. Below are the two pointers that you need to know:
- The company always initiates a free downgrade every time user requests to cancel their account.
- Users need to explicitly ask for a refund so that the company can provide it.
To send an application, the user needs to use words like a refund, credited back, and charged back among others. You will find the full list on this page.
Unless you use these explicitly specified words, the company won’t understand whether you are seriously applying for a refund or just canceling the subscription for a downgrade. Once you have successfully canceled the subscription, you can access it until the end of the billing date after which the account will be automatically downgraded. Note that you wouldn’t incur any additional charges after this point.
If the user explicitly demands a refund, they need to follow the Chargebee guide because the company does the same while issuing refunds.
Once the refund is fully processed, the user gets a new notification on Freshdesk confirming the same. The message will be tagged as refund and the type of the message would fall under Refunds and Cancellation.
The overall refund policy is quite straightforward if you follow the correct guidelines. In case, however, you are confused and are wondering how to navigate the refund process email the company at their official support email address. Their representatives will readily respond to your queries and help resolve the issue at the earliest.
Either way, if you explicitly specify that you are requesting a refund, you should expect that to be processed over the following two weeks (maximum). In any case, you can always reach out to the company upon encountering inconsistencies or issues.
The overall process is simple and both canceling and unsubscribing your account are quite easy.
Can’t Cancel Fluentu Subscription
In some cases, you may not be able to cancel the Fluentu subscription due to the subscription date, server issues or additional reasons. In these scenarios, it is best to drop an email at [email protected]