Are you finding that Brilliant.org isn’t for you, but can’t find a way to cancel your subscription? If so, then this guide is for you. It will take you through all the steps required to help you successfully cancel your subscription to the platform.
How To Cancel Brilliant.org Subscription?
There are a number of ways to cancel your Brilliant.org subscription, but the easiest is directly through the company’s website, particularly if you have never installed the app, or have already uninstalled it.
First, you need to sign in to Brilliant.org, then go to your account page and find the “Subscription” settings option. From there you should see a “Cancel” button, which you can click to end your subscription.
If you are currently using a free trial version the same process applies, except you should see a button labelled “End Trial”.
If this is done before the 7 day trial period has finished you won’t be charged.
How To cancel Brilliant.org subscription on an iPhone or Android phone?
If you’re using the Brilliant app on your iPhone or Android device, you can easily end your subscription through either the Apple App Store or PlayStore.
On your iPhone, open up the App Store application and go to your profile. From the account settings tap on “Subscriptions”, find the Brilliant app, and click “Cancel Subscription”.
On your Android device, open the PlayStore, go to the hamburger menu beside the search bar, and tap on “Payments and subscriptions”. From there, click on “Subscriptions”. F
ind the Brilliant app and hit “Cancel”. You will likely be prompted for a reason why you wish to cancel. Once you have chosen an option or declined to answer your subscription will be cancelled.
What happens when you cancel a Brilliant.org premium subscription?
It is important to note that cancelling your subscription to Brilliant.org will not automatically trigger a refund. It simply stops the subscription auto-renewing, and therefore prevents you from being charged again.
If you cancel a free trial of the premium subscription before the 7-day trial is over you will continue to have access to the service until the trial period finishes.
Can you ask for a refund on a Brilliant.org subscription?
The short answer to this question is yes. Brilliant.org have a reasonably relaxed approach to refunds when it comes to accidental auto-renewals on unused accounts, however issuing refunds isn’t actually part of their policy.
They recommend using a free-trial if you aren’t sure about paying for a subscription.
On cancelling the subscription through the website, it should come up with an option for you to submit a refund request. These are reviewed by their team who will contact you within 2 business days if the request is accepted.
If this doesn’t work, you can contact their support team directly to ask for a refund, however their response time to this won’t be as quick as it is if done whilst cancelling the subscription on the website.
As I mentioned earlier, Brilliant.org is quite understanding when it comes to refunds, however, it is important to note that it isn’t one of their policies so refunds are only issued at their discretion.
You likely won’t get a refund if you are cancelling near the end of a subscription period, so if you accidentally let it auto-renew and you don’t intend to use the service moving forward, ensure you cancel the subscription and request a refund as soon as you can.
Other information related to cancelling a Brilliant.org premium subscription
If you have any difficulty cancelling your subscription to Brilliant.org using any of the above methods for whatever reason, there may be another option you can try.
If you set up your payments through PayPal you have the option of cancelling it directly through PayPal.
To do this, simply sign in to your PayPal account and click on the “Settings” icon in the top right of your screen (if you’re using a smartphone browser it is the cog in the hamburger menu on the top left of your screen).
Now select “Payments” from the settings menu and click “Manage automatic payments”, then look for Brilliant down the left hand side. Click on that and it will come up with an option to cancel the subscription.